Payment and Refund Policy
This Payment and Refund Policy governs all service transactions made through Dogwood
Antiques, accessible via dogwoodrestor.com. We specialize in the repair and
restoration of antiques, helping clients preserve the past with skill and care. Our physical
location is 16910 US Highway 98, Foley, AL, 36535-8543, USA.
1. Payment Terms
- All services must be paid in full before work begins, unless otherwise specified in a
written service agreement.
- Accepted forms of payment include major credit and debit cards, PayPal, and bank
transfers.
- Invoices are issued upon confirmation of service scope, and payment is due within the
timeframe stated on the invoice.
2. Estimates and Approvals
- We provide a detailed estimate before starting any restoration work. Final pricing may
vary if additional damage is discovered.
- Clients must approve any significant modifications to the initial estimate before we
proceed with additional services.
3. Refund and Cancellation Policy
- Due to the customized and skill-based nature of our services, refunds are generally not
available once work has commenced.
- Clients may cancel a scheduled service prior to the start of work with no penalty.
- If a deposit has been made and no work has started, a full refund will be issued within
10 business days of cancellation.
- Refunds will not be issued for:
- Completed or partially completed restoration work.
- Customer dissatisfaction due to changes in aesthetic preference after completion
of the agreed service scope.
4. Quality Assurance and Claims
- We stand by the quality of our craftsmanship. If you identify a flaw in the restoration
that is a result of our workmanship, you may request a review within 7
days of receipt.
- All claims must be accompanied by photographic evidence and a detailed description of
the issue.
- If a valid issue is confirmed, we will offer to correct the issue or issue a partial
refund, at our discretion.
5. Contact Information
By engaging in our services, you confirm that you have read and understood this Payment and
Refund Policy and agree to abide by its terms. Our goal is to restore and protect your
antiques with the utmost respect and professional care.